Do I have to go with the same make or model as my previous car? Perhaps I'd prefer another make or model!

Not a problem, we have over 20,000 cars to choose from and will help you find the perfect car to suit your requirements – you're free to choose whatever make or model you'd like and our dedicated claims handlers are here to help find the right car for you.

Will I be able to find a car cheaper?

Our vehicles are on average cheaper than a main dealer forecourt with meticulous preparation standards.

We offer market leading finance offers and free delivery to your door (UK mainland only).

We also offer a 15-day Price Guarantee: find a car (with the same proposition) cheaper elsewhere... we'll refund double the difference!

How was my insurance PIV (Pre-incident Value) calculated?

Insurance companies use industry recognised guides to place accurate and fair valuations on their customer's vehicles; namely CAP HPI and Glasses Guide. These guides are compiled by independent companies that monitor the resale values of sold motor vehicles on a daily basis.

How many vehicles are available to choose from?

Typically, we have over 20,000 cars to choose from at any time. Our stock changes daily!

Do I have to pay for this service?

No, this is a completely free service as an optional added benefit to your insurance policy. You do not have to use this service, but your insurer has included it as they believe it will be of value to you.

What happens if I don't like the vehicle when it arrives?

We want you to be delighted with your new car and believe that our vehicles are some of the best-prepared examples available. All of our sales come with a 14-day exchange or full refund option – if for any or no reason you don't like your new car, we will refund all monies paid in-full, and even collect the car at no cost to you.

What do I do about my existing finance?

Your dedicated claims handler will request a copy of your finance settlement as we will pay this on your behalf and discuss all future finance options.

Do the cars come with warranty?

All vehicles undergo a 130 point independent inspection prior to delivery and come with a minimum of twelve months warranty, extendable to 36 months.

How does the warranty work?

Our warranty is provided by Auto Protect who are the market leading automotive warranty provider in the UK. Auto Protect are manufacturer approved claims and are equipped to settle approved claims without fuss within 24 hours.

Do the cars come with MOT, and what is the service status of your cars?

All vehicles come with a minimum of 6 months MOT and all vehicles come with a minimum 6 months before next service is due (under normal use).

What if I cannot see a car I like?

Vizion Vehicle Replacement have a choice of over 20,000 cars in stock, we are extremely confident that we will have a replacement car that is suitable. However, if you cannot find the perfect vehicle, we offer a concierge car finding service to source your exact requirements.

How does the process work?

We will send you a dedicated link to our website. You will be able to choose your car and compare finance offers all on-line. Your claims handler is there to assist every step-of-the-way! We handle all documentation – hassle-free from the comfort of your home – with e-sign of documents for your convenience... none of the nuisance of having to visit a dealer!

How long does the process take?

Once we receive your order, we can deliver to your door within 10 working days, faster in some circumstances.

Do I have to use all of my cash Insurance settlement?

No, you can have cash back if you do not want to use it all. We can also offer finance, subject to acceptance.

Will I speak to a car salesperson?

No, you will be allocated your own dedicated claims handler who is there to assist you every step of the way. We do not employ salespeople and there's definitely no haggling. Our car prices are fixed to ensure that you know you've got a good deal and have been treated fairly.

Do you deliver the car or do I need to collect?

We provide free delivery up to 50 miles to your door (UK mainland only), we provide a standard delivery charge after the first 50 miles.

Where do your cars come from – are these vehicles accident repairs?

Absolutely not!!! All vehicles are sourced from select main dealers, OEM and select wholesale sources. All cars have been HPI checked and all vehicles have a 130-point inspection prior to delivery.