Finance FAQ

How do I obtain a finance quote?

You have a range of options:

Visit our website
You will be able to compare vehicles at your leisure, at any time, and the website will allow you to create your own specific quote or quotations – you will be able to adjust your deposit, your term (length of loan) and compare finance products to ensure that payments are at an affordable monthly figure for you.

Give us a call
We will be able to guide you through our process for you to complete a quote or initial application on-line.

Simply fill out our quick online application
Of course, you can always email us with any further questions you may have. Please remember that we can't advise you on finance products, but our claims handlers are here to support you during that process and to assist in your completion of a quotation or your application.

What does APR mean?

APR is short for Annual Percentage Rate. The APR is a measure of the total cost of borrowing which includes all interest and any fees.

Simply speaking, the APR allows you to easily compare the cost of finance from a range of lenders. The Consumer Credit Act requires all lenders and brokers to quote this rate.

Do you need to know my salary or outgoings?

All lenders are required to assess the customer's ability to afford the loan repayments. Car dealers and brokers are required to gather customer's income and outgoings on behalf of the lender to help with assessing customer affordability.

We always recommend that you do not commit to a finance agreement unless you are confident that you can afford the payments now and throughout the term of the agreement.

What information do I need to provide when applying for finance?

Our lenders require you to provide a full UK driver's license – this must be a UK photo-card licence in your current home address.

In addition you may need:

A proof of address dated within the last 3 months
A bank or credit card statement
Utility or council tax bill
Mortgage statement

Over what period of time can I take my finance?

We have a wide selection of options and can provide a variety of terms, from 12 to 60 months, dependent upon the finance plan you have chosen – lenders terms are subject to status.

I was made bankrupt two years ago, can I get finance?

If the bankruptcy order was discharged over 12 months ago we may be able to help.

How long does it take to process my finance application?

During office hours, your on-line application will usually take under 10 minutes, and often we have a decision within 15 minutes.

Do you carry out a credit search?

We will carry out a 'soft credit search', in order to check whether you are eligible for car finance, this is provided by Equifax. This search is not visible by lenders and does not affect your credit score. If you are eligible, your application will be forwarded to the lender offering the best terms for you. That lender will carry out a full credit search in order for them to give a decision about providing you with the loan.

If you would like to obtain a copy of your credit record, you can write to:

Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS. https://www.equifax.co.uk/Contact-us/Contact_Us_Personal_Solutions.html

Do I have to put down a deposit?

In general, our lenders do not have any minimum deposit requirement. However, if you pay a deposit, it will reduce the loan amount which will reduce your monthly repayments or the term of your loan.

I'm self-employed can I get car finance?

Yes, we can still find you a great car finance deal if you're self-employed, generally lenders will ask for 3 months bank statements . So why not apply online?

I have only lived in England for 2 years, can I get finance?

Unfortunately, until you have lived in the UK for 3 years our lenders will not agree to give you finance. We have a wide range of cars that are always available for a cash purchase.

I am 17 years old, can I get finance?

No, unfortunately we wouldn't be able to help until you're 18 years old. We have lenders that finance 18-21 year olds, although, on some occasions we will need to add a guarantor to your application.

Can I still get motor finance despite a poor credit history?

If you have a poor credit rating we can refer your application to specialist lenders who may still be able to provide a loan. Usually these lenders will ask for additional information and may impose some restrictions e.g. reducing the loan amount or charging higher interest rates. Because of this, it is very important that you consider whether a different term or higher payments may make this option unaffordable.

We have a very wide range of cars and prices, so in this circumstance we can always look for an alternative vehicle which might still meet your stated budget, or alternatively, there is always the option of choosing a cash purchase or we can pass you back to your insurer.

When will my first payment for the finance agreement be due?

Normally your first payment to the finance company is due approx 30 days after the signing of your finance agreement.

If I have any further questions, how do I contact you?

You can call our claims handlers, or you are welcome to email us with any further questions you may have.