Help & support

We're ready and willing to help so if you can't find what you are looking for below, then just get in touch.

We hope you are finding the site informative, interesting and above all useful but we are here to help however we can. If you need any additional information lets try and get that for you...

Firstly, please take a quick look at our frequently asked questions relating to the services and our specific finance frequently asked questions. We hope you find this useful and that these pages will help to answer most queries.

If you still can't find what you need please drop us a note via 'contact us' or you can contact us by phone, we are looking forward to speaking to you.

Automotiv Holdings Limited trading as Vehicle Replacement Solutions is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers and will receive differing levels of commission from each of them for the introduction. Some of our lenders provide us with a fixed commission per introduction, others provide a commission based upon the amount that you We can introduce you to a limited number of finance providers and will receive differing levels of commission from each of them for the introduction. Some of our lenders provide us with a fixed commission per introduction, others provide a commission based upon the amount that you borrow.

However, the interest rate that you receive is determined by the lender and not by us as the credit broker, and the amount that you borrow is selected by you and you should ensure that you are comfortable with that amount. All finance applications are subject to status, terms and conditions apply, UK residents only, 18's or over, Guarantees may be required

You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can find information about referring a complaint to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk